brand new car - paint issues!

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boxdoc88
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brand new car - paint issues!

Post by boxdoc88 » Wed Jun 06, 2018 4:38 pm

Hi guys,
all new to this - but advice / some guidance would be much appreciated!
1st week of april got my m2 2018 brand new (cars on 3 year finance PCP). its in black sapphire - approximately a month later (2nd wash) i noticed what looked like 'water marks' all over the roof, bonnet and the boot. On certain angles , in the sunlight the car looks almost like a leopard!. Being naive and not the biggest car nut i thought it was simply water marks - and my local car wash (been with them for 7 years) decided to wax/polish it off- nothing happened - the marks remained. I rang bmw - and a week later got it down to the dealer. They took in to the body shop with me, and machine polished the boot - as a test with '3m cutting paste' - (what the bottled said anyway). The aim was - 'lets see if it works' and bring it back after the weekend to do the rest of the car. At first it seemed to have all gone - but about 3 days later i saw it again -in the same distribution - so clearly had not worked.Car had not been washed in between

the car has the autoglym paint protect - previously i think bmw used supra guard??. I had a m135 for 4 year before this - from new and had no such issues - that was in grey.

the paint feels smooth - its not rough to the touch . in my basic knowledge i think the paint protect failed and what ever got on to my car - seems like it came with the rain as the droplets are all over and fine - took the lacquer with it

the chaps at bmws in the body shop seemed to agree.

the car is now back with them - (delayed due to my own work issues) and the plan is to keep it for a week - to 'sort it out'

questions which i hope you can help me with?
1) would the paint protect fail? was it put on? would i even know? - i have the bag with bar code which comes in the boot
2) is this covered under warranty? what are my rights?
3) if they send it to a detailer - how does it not happen again?
i need to be clued up when they call me back with the solution - i feel/from what I've been hearing re customer services i may be fobbed off/hence pay when i shouldn't

yes I'm an idiot i have no pictures! and it much more clearer in person!!

thanks

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Re: brand new car - paint issues!

Post by marco_polo » Wed Jun 06, 2018 4:58 pm

We don't recommend anyone pay for the BMW paint protect products. They're actually not bad if applied properly, but the techies are genuinely only allocated 30minutes to apply it, when it actually takes many hours. Most people end up just getting ripped off, basically.

The prevailing advice is to spend that £300 at a proper Detailler, who will happily spend all day properly protecting your car with superior products.

You're probably going to have to have it taken back to the clearcoat now with a DA, then have the sealant applied correctly.
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boxdoc88
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Re: brand new car - paint issues!

Post by boxdoc88 » Wed Jun 06, 2018 5:03 pm

yeah i spoke to a few detailers and they all said the same thing!
i don't know if it will require a respray?, polishing the lacquer to remove it - would only thin it all over?
they mentioned autoglym specialist may need to be called? at some point
i hope its all sorted and I'm not required to pay, cars turning in to a money pit!

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Re: brand new car - paint issues!

Post by boxdoc88 » Wed Jun 06, 2018 5:04 pm

sorry never read the last line - whats a DA?
apologise if i sound daft.

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Re: brand new car - paint issues!

Post by marco_polo » Wed Jun 06, 2018 5:09 pm

No, it won't require a respray, they'd only be polishing a few microns off with a Dual Action polishing machine.
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Re: brand new car - paint issues!

Post by dark_cobra » Wed Jun 06, 2018 5:22 pm

boxdoc88 wrote:
Wed Jun 06, 2018 5:04 pm
sorry never read the last line - whats a DA?
apologise if i sound daft.
DA = Dual Action. Think of orbital sander type as opposed to a rotary polisher which is more like an angle grinder type.
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Re: brand new car - paint issues!

Post by boxdoc88 » Wed Jun 06, 2018 5:30 pm

thanks guys! makes sense now!
should i push the warranty and failure of paint protection issue?? regarding payment or see what they suggest as an outcome?

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Re: brand new car - paint issues!

Post by 0l0dom0l0 » Thu Jun 07, 2018 10:58 am

I would suggest you get an opinion from a professional detailer that knows their stuff and potentially just bite the bullet and pay them to correct the issue with a full 3 stage paint correction.

I would also push for a refund of the protection you were given as it's clearly a load of rubbish.

Under no circumstances let them spray anything at this stage.
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