Why do you keep doing that Mr ECP?

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nickfrog
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Why do you keep doing that Mr ECP?

Post by nickfrog » Mon Oct 14, 2013 1:06 pm

Ordered a front wheel bearing. Had a choice between SKF and unspecified brand. Spent £15 more to get the SKF one of course.

And I received a FAG one...

I bet I would still have received a FAG one if I had ordered the unspecified brand one at £15 less...

This happens often.

Spoke to you guys and you asked to send a photo as you need to investigate.

Basically, the FAG bearing came with a SKF SKU code on it, not sure what there is to investigate. It clearly is not my fault.
Last edited by nickfrog on Mon Oct 14, 2013 1:53 pm, edited 1 time in total.
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Ant
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Re: Why do you keep doing that Mr ECP?

Post by Ant » Mon Oct 14, 2013 1:31 pm

BECAUSE THEY ARE CRAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

load of old tosh
Some 2.0 Civic thing

Musky
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Re: Why do you keep doing that Mr ECP?

Post by Musky » Mon Oct 14, 2013 1:42 pm

They appear to be a bit dim :(
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Red5
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Re: Why do you keep doing that Mr ECP?

Post by Red5 » Mon Oct 14, 2013 1:50 pm

Yes, it's just profit before customer service!

Enough people don't notice to make it a good sales tactic.
Everything has a different part number!

It's at best a tax on the careless, but at worse it's stealing!

It's always 'sorry sir, we shall investigate' make you feel guilty and try to get you to keep it and give you the £15 back. Don't agree to this, as the tactic then is to stall the refund and hope you forget :(

They'll have to pay to collect it and send you the part you ordered if you push them though :lol:

Tell them you would like a % off your next order due to the inconvenience they've caused you!
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nickfrog
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Re: Why do you keep doing that Mr ECP?

Post by nickfrog » Mon Oct 14, 2013 1:55 pm

There was not even a "sorry" when I called but the most obnoxious moron you can imagine.
Megane RS Cup-S - due early June 2016
LCI M135i 3-dr, manual - bought June 15 - Sold May 16
Toyota GT86 - bought Nov 14 - Sold May 15
E82 125i M Sport on 130i power and brakes, MSS tyres - sold NOV 14

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mrash
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Re: Why do you keep doing that Mr ECP?

Post by mrash » Mon Oct 14, 2013 1:57 pm

Bit crap that! I look forward to seeing their response.. if any...
please take time to just ask someone how they are. Kindness costs nothing, but means everything.

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Re: Why do you keep doing that Mr ECP?

Post by Ant » Mon Oct 14, 2013 2:26 pm

if anyone wants a proper parts place in the southeast, let me know i'll put you in touch.
Some 2.0 Civic thing

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nickfrog
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Re: Why do you keep doing that Mr ECP?

Post by nickfrog » Fri Oct 18, 2013 10:53 am

They finally offered to take it back but said they don't have any SKG branded ones, hence shipping FAG.

Couldn't be bothered in the end so had the FAG bearing fitted. In fairness to them, the one that came out (presumbly OE first fit) was identical and FAG branded too so in effect I got a OE bearing for £70 rather than £180 (dealer price). Unless the one that came out was already a replacement and only comes with a 4 second warranty !
Megane RS Cup-S - due early June 2016
LCI M135i 3-dr, manual - bought June 15 - Sold May 16
Toyota GT86 - bought Nov 14 - Sold May 15
E82 125i M Sport on 130i power and brakes, MSS tyres - sold NOV 14

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