SOS System Call Failure?

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Manufactured from end of 2011

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oxfordshirerob
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Re: SOS System Call Failure?

Post by oxfordshirerob » Thu Nov 16, 2017 1:50 pm

JDK20_M135i wrote:
Thu Nov 16, 2017 12:50 pm
oxfordshirerob wrote:
Thu Nov 16, 2017 10:04 am
JDK20_M135i wrote:
Thu Nov 16, 2017 6:59 am



Hey Chaps, sorry I didn't realise that you'd commented on this post.

I did get mine fixed, it was the speaker in the drivers footwell that had broken/come away and was causing the SOS System Failure and the microphones not to work. So before any new ecu or anything get them to check that...only cost me £50.

Deffinately worth doing what JDK20 recommends, it took me about 15 minutes to locate the lower speaker and all was plugged in working OK on mine and I get a 'bong' noise when the SOS alert comes on, and thats where the noise is coming from, so it appears all that is working fine on mine. On mine however the system works fine making calls from/to my phone, its just the SOS and connected drive services that are not working.

Jeff I feel your pain with regards to the warranty, I purchased the comprehensive BMW insured warranty on mine when I bought the car (as I bought the car second hand not from BMW, the car was 3 years old when I bought it) which you can pay for monthly and as the issue is classed as electrical the dealer said they would look to replace under warranty......don't know how old your 235i is, but may be worth looking into that warranty to cover any other defects that may creep up, if the car is new to you. Can cancel it at anytime, so may be peace of mind for a year or so? I got mine direct from the extended warranty page on the BMW site: http://www.bmw.co.uk/en_GB/topics/finan ... edwarranty

Definitely worth following JDK20's advice first though as could save a load of money if its the same issue JDK20 had.
Yeah, mine was still bonging also. And that's where it was coming from, just weird that the SOS System Failure kept coming up. Are you sure that you've checked everything is plugged in, there might be a few wires that need plugging in and it might be missing one, as mine as still bonging and my connected drive wasn't working either...
Hmmmmm, that is very interesting, there was only the connection to the speaker, which was what I was checking, are you saying there are more connections under there somewhere? I literally checked the speaker, unplugged and replugged it in at the speaker to be double sure......i didn't look for other cables........time to head back out to the car I think......let me know if I am missing a trick.

jeffj
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Re: SOS System Call Failure?

Post by jeffj » Thu Nov 16, 2017 3:05 pm

With my m235i, i bought and installed a new mic today but still no progress. :/

-Voice command cant pick up my sound
-SOS call system failure message
-Person on the other end cant hear me on bluetooth
-Connected drive doesn't display half the options (messages, etc) but i think this is because the 3 year membership ran out

Seen frightening forums saying replacement of TCU is needed. :(

jeffj
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Re: SOS System Call Failure?

Post by jeffj » Fri Nov 17, 2017 3:19 pm

oxfordshirerob wrote:
Wed Nov 15, 2017 10:40 pm
jeffj wrote:
Wed Nov 15, 2017 10:06 pm
Hey mate did you manage to fix this? Having the same problem on mine.
Hey Jeff, mine too, do you have connected drive? Are any of you connected drive services working? Mine dropped out at same time and the connected drive team have directed me to the dealership for a telematic ECU reset. If that doesn't work then looks like a new ECU will be needed.

Apparently it may be an issue with the 'inbuilt SIM card within the telematic ECU. Car is booked in on Friday so I'll let you know the outcome.
Any updates yet mate?

oxfordshirerob
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Re: SOS System Call Failure?

Post by oxfordshirerob » Sat Nov 18, 2017 5:26 pm

jeffj wrote:
Fri Nov 17, 2017 3:19 pm
oxfordshirerob wrote:
Wed Nov 15, 2017 10:40 pm
jeffj wrote:
Wed Nov 15, 2017 10:06 pm
Hey mate did you manage to fix this? Having the same problem on mine.
Hey Jeff, mine too, do you have connected drive? Are any of you connected drive services working? Mine dropped out at same time and the connected drive team have directed me to the dealership for a telematic ECU reset. If that doesn't work then looks like a new ECU will be needed.

Apparently it may be an issue with the 'inbuilt SIM card within the telematic ECU. Car is booked in on Friday so I'll let you know the outcome.
Any updates yet mate?
Yes, dealer had it in on Friday, they tried a software update, but that crashed before it ended. So they have held onto the car, but looking like the TCU will need replacing.

jeffj
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Re: SOS System Call Failure?

Post by jeffj » Sat Nov 18, 2017 10:32 pm

oxfordshirerob wrote:
Sat Nov 18, 2017 5:26 pm
jeffj wrote:
Fri Nov 17, 2017 3:19 pm
oxfordshirerob wrote:
Wed Nov 15, 2017 10:40 pm


Hey Jeff, mine too, do you have connected drive? Are any of you connected drive services working? Mine dropped out at same time and the connected drive team have directed me to the dealership for a telematic ECU reset. If that doesn't work then looks like a new ECU will be needed.

Apparently it may be an issue with the 'inbuilt SIM card within the telematic ECU. Car is booked in on Friday so I'll let you know the outcome.
Any updates yet mate?
Yes, dealer had it in on Friday, they tried a software update, but that crashed before it ended. So they have held onto the car, but looking like the TCU will need replacing.
You got an estimate of the total cost?

oxfordshirerob
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Re: SOS System Call Failure?

Post by oxfordshirerob » Mon Nov 20, 2017 11:55 am

Nope, not yet, dealer still looking into it.

Gooner
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Re: SOS System Call Failure?

Post by Gooner » Wed Apr 25, 2018 3:28 pm

I bought my M135i back in November 2017, since then I have had the SOS Call Failure error appear. The car has been back 4 times, the last time the TCU was replaced, but low and behold, the error is back, plus this time my telephone microphone does not work along with the speech recognition feature (this fault may have been there since the error occurred, I am not sure as I didn't check this previously). I have a 2 year warranty with BMW and the car is going back next week once again! Reading the posts there is a wider problem as so many owners have had this issue. I am losing my patience with BMW and will raise this with BMW UK if this is not resolved, I am not holding my breathe for a happy outcome to be honest!

JDK20_M135i
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Re: SOS System Call Failure?

Post by JDK20_M135i » Thu Apr 26, 2018 6:48 am

Gooner wrote:
Wed Apr 25, 2018 3:28 pm
I bought my M135i back in November 2017, since then I have had the SOS Call Failure error appear. The car has been back 4 times, the last time the TCU was replaced, but low and behold, the error is back, plus this time my telephone microphone does not work along with the speech recognition feature (this fault may have been there since the error occurred, I am not sure as I didn't check this previously). I have a 2 year warranty with BMW and the car is going back next week once again! Reading the posts there is a wider problem as so many owners have had this issue. I am losing my patience with BMW and will raise this with BMW UK if this is not resolved, I am not holding my breathe for a happy outcome to be honest!
When mine went in, it was fixed first time.....have they replaced the speaker underneath the drivers or passengers side footwell. That's where my issue was stemming from. Tell them to have a look there if they haven't already replaced it.
BMW M135i - Glacier Silver, Auto, Red Leather, Pro Nav, HK, Sunroof, Front & Rear PDC, Heated & Electric Memory Seats, LSD, Motech Performance Eibach Springs & Carbon Spoiler.

Foxy100
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Re: SOS System Call Failure?

Post by Foxy100 » Tue Jan 08, 2019 11:04 am

jeffj wrote:
Thu Nov 16, 2017 3:05 pm
With my m235i, i bought and installed a new mic today but still no progress. :/

-Voice command cant pick up my sound
-SOS call system failure message
-Person on the other end cant hear me on bluetooth
-Connected drive doesn't display half the options (messages, etc) but i think this is because the 3 year membership ran out

Seen frightening forums saying replacement of TCU is needed. :(
I had the same thing on my m135i took it to bmw to find that the telematics box was missing out the boot. No microphone and no connected drive and no sos phone calls

Sniffer
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Re: SOS System Call Failure?

Post by Sniffer » Mon Feb 11, 2019 10:44 pm

Does the bluetooth work because I believe the SOS function is done within the bluetooth module which is under the boot floor at the back next to the auxillary fuse box.

JDK20_M135i
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Re: SOS System Call Failure?

Post by JDK20_M135i » Tue Feb 12, 2019 8:10 am

Sniffer wrote:
Mon Feb 11, 2019 10:44 pm
Does the bluetooth work because I believe the SOS function is done within the bluetooth module which is under the boot floor at the back next to the auxillary fuse box.
Little bit late in the thread mate... :lol:
BMW M135i - Glacier Silver, Auto, Red Leather, Pro Nav, HK, Sunroof, Front & Rear PDC, Heated & Electric Memory Seats, LSD, Motech Performance Eibach Springs & Carbon Spoiler.

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