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Re: Locate car on Connected App

Posted: Wed Jan 10, 2018 11:44 am
by Alex-B
Here’s mine: LCI M2

Image

Re: Locate car on Connected App

Posted: Wed Jan 10, 2018 1:20 pm
by CaptFish
Thanks for the photo, I am missing this. I hope BMW can shed some light on this, the car is going in for the first service, so will flag that up with them, too.

Re: Locate car on Connected App

Posted: Wed Jan 10, 2018 9:21 pm
by CaptFish
So bmw came back but their response seems pretty standardised. Their suggestion:
1. Log out of connected app.
2. Delete data in car.
3. Update idrive software.

Now I did the first and second, according to the internet my idrive software is up to date (site they should have checked that before suggesting) - still no luck. The location service in connected app is still disabled and to switch it on I need an option in idrive which I don't have...

Re: Locate car on Connected App

Posted: Thu Jan 11, 2018 2:42 am
by 2002sportevo
I had this issue on my wifes new 335d - you need to answer a security question online in BMW Connected Drive then log out and log out then log back in and the option will appear in the iDrive - it worked for me......

Re: Locate car on Connected App

Posted: Thu Jan 11, 2018 8:49 am
by CaptFish
Hi @2002sportevo, thanks for the tip. I came across it on the internet, but I can't find where to enter a security question on ConnectedDrive online. As a service 'Remote Service' is booked and enabled. And I can lock/ unlock the car and switch on/ off the lights. Just no luck with the Location Service which is really the item I am interested in to keep an eye on where the car is when I am away.

I consider myself computer literate, but this is driving me nuts.

Re: Locate car on Connected App

Posted: Thu Jan 11, 2018 11:12 am
by paulie33uk
If you use the online version of Connected Drive and then select "Remote Control" and then "Control", you can setup the security question on that page.

https://www.bmw-connecteddrive.co.uk/ap ... ml#/portal

Re: Locate car on Connected App

Posted: Thu Jan 11, 2018 11:20 am
by CaptFish
Thanks Paulie, found it. Much appreciated, have now set this up and sent to the car, will check later if I can now enable GPS tracking.
That's forum 1: bmw 0.

Re: Locate car on Connected App

Posted: Thu Jan 11, 2018 7:46 pm
by CaptFish
... Still no option to switch on GPS location. Car is going in for service this weekend. I will let the dealer have a go.

Re: Locate car on Connected App

Posted: Fri Jan 12, 2018 7:50 pm
by CaptFish
Car back from dealer who fixed it. Apparently there was a service warning which the dealer already had as part of the service paper work.
They did the update and now it's all working.

Re: Locate car on Connected App

Posted: Sat Jan 13, 2018 11:03 am
by paulie33uk
Nice one, glad you got it sorted

Re: Locate car on Connected App

Posted: Wed Jan 17, 2018 10:24 am
by Deadeye
Alex-B wrote:
Wed Jan 10, 2018 11:44 am
Here’s mine: LCI M2

Image
Hmm... "Configure SPORT"?

I don't remember that option.