Mini AUC - R56 JCW

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RyanT
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Mini AUC - R56 JCW

Post by RyanT » Mon Jul 16, 2018 4:26 pm

So we picked up a little BRG R56 JCW the other day :D

Image

We collected it from a Mini Dealer which is around 4/5 hours from us so we bought it after they sent us a video, unfortunately its got a couple of issues which they've agreed to fix (new key and a squeaky window)

They're trying to claim that the below 'damage' where the plastic has worn through to the undercoat is classed as wear and tear, despite the car only being 5 years old and having done only 26k miles, I've just escalated it to the delearship manager but am I being unreasonable?

Image
Last edited by RyanT on Tue Jul 17, 2018 11:59 am, edited 1 time in total.
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Re: Mini AUC - R56 JCW

Post by Kerr » Mon Jul 16, 2018 4:57 pm

That's simple wear and tear to me. To repair that would be a gesture of goodwill rather than having valid complaint for a fault. It doesn't affect the fiction of the button.

Must have been someone with sharp nails and a love for the cruise control.

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Re: Mini AUC - R56 JCW

Post by Motley2012 » Mon Jul 16, 2018 9:13 pm

Sharpie black pen will sort it out temporarily
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Re: Mini AUC - R56 JCW

Post by Ezzra » Mon Jul 16, 2018 9:19 pm

Would you mind shortening the first sentence by removing the word "so". It is of no consequence to the meaning and removing "so" from everyday conversation will save time that you could spend on things you enjoy doing.

Much appreciated.
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Uncle Tupelo
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Re: Mini AUC - R56 JCW

Post by Uncle Tupelo » Mon Jul 16, 2018 10:28 pm

Ezzra wrote:
Mon Jul 16, 2018 9:19 pm
Would you mind shortening the first sentence by removing the word "so". It is of no consequence to the meaning and removing "so" from everyday conversation will save time that you could spend on things you enjoy doing.

Much appreciated.
Suspect your first sentence should end with a question mark rather than a full stop.
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Ezzra
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Re: Mini AUC - R56 JCW

Post by Ezzra » Tue Jul 17, 2018 8:42 am

Uncle Tupelo wrote:
Mon Jul 16, 2018 10:28 pm
Ezzra wrote:
Mon Jul 16, 2018 9:19 pm
Would you mind shortening the first sentence by removing the word "so". It is of no consequence to the meaning and removing "so" from everyday conversation will save time that you could spend on things you enjoy doing.

Much appreciated.
Suspect your first sentence should end with a question mark rather than a full stop.
There you go, knockin' down the tall poppies... :(
"You cannot sedate, all that you hate".

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Re: Mini AUC - R56 JCW

Post by Uncle Tupelo » Tue Jul 17, 2018 9:03 am

Ezzra wrote:
Tue Jul 17, 2018 8:42 am
Uncle Tupelo wrote:
Mon Jul 16, 2018 10:28 pm
Ezzra wrote:
Mon Jul 16, 2018 9:19 pm
Would you mind shortening the first sentence by removing the word "so". It is of no consequence to the meaning and removing "so" from everyday conversation will save time that you could spend on things you enjoy doing.

Much appreciated.
Suspect your first sentence should end with a question mark rather than a full stop.
There you go, knockin' down the tall poppies... :(
More a case of "people living in glass houses ..." ;)
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Re: Mini AUC - R56 JCW

Post by RyanT » Tue Jul 17, 2018 9:39 am

Kerr wrote:
Mon Jul 16, 2018 4:57 pm
That's simple wear and tear to me. To repair that would be a gesture of goodwill rather than having valid complaint for a fault. It doesn't affect the fiction of the button.

Must have been someone with sharp nails and a love for the cruise control.
I spoke to a local dealer about it and he said it should be fixed but he couldn't do it under warranty as they should have fixed it beforehand. The sales manager has now refused it, so I'm trying to dispute/escalate it

Since polishing it at the weekend I've noticed more issues but this time with the paint, this is the first car I've bought from a dealership and its not been a great experience!

Image

Image
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Re: Mini AUC - R56 JCW

Post by Sonic1506 » Tue Jul 17, 2018 10:41 am

You've bought a used car, which has 26,000 miles and 5 years old. You can't expect it to be spotless in brand new condition.....

Prior to buying you should have gone through the car with a fine tooth comb, you would have then noticed the issues and asked them to rectify before you took the car or get money off or walked away and looked for something else.

Edited for typos.
Last edited by Sonic1506 on Tue Jul 17, 2018 11:00 am, edited 2 times in total.

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Re: Mini AUC - R56 JCW

Post by Ezzra » Tue Jul 17, 2018 10:42 am

Uncle Tupelo wrote:
Tue Jul 17, 2018 9:03 am
Ezzra wrote:
Tue Jul 17, 2018 8:42 am
Uncle Tupelo wrote:
Mon Jul 16, 2018 10:28 pm


Suspect your first sentence should end with a question mark rather than a full stop.
There you go, knockin' down the tall poppies... :(
More a case of "people living in glass houses ..." ;)
Before you point your finger, make sure your own hands are clean :)
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Re: Mini AUC - R56 JCW

Post by Octavius » Tue Jul 17, 2018 10:46 am

Looks like the car has had paint.
It's entirely up to you but if your so unhappy with the condition of the car is it possible to return it ?
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Re: Mini AUC - R56 JCW

Post by RyanT » Tue Jul 17, 2018 11:00 am

Sonic1506 wrote:
Tue Jul 17, 2018 10:41 am
You've bought a used car, which has 26,000 miles and 5 years old. You can't expect it to be spotless in brand new condition.....

Prior to buying you should have gone through the car with a fine tooth comb, you would have then noticed the issues and asked them to rectify before you took the car or get money off or look for something else.
I'm not expecting a new car, but paint flaking off the front bumper after 5 years isn't acceptable in my eyes.

There are other scratches on trim/speakers which I'm not expecting them to replace, as these were caused by the previous owner through misuse, whereas I see the steering wheel button mark as an fault as its been used as intended and prematurely worn through
Octavius wrote:
Tue Jul 17, 2018 10:46 am
Looks like the car has had paint.
It's entirely up to you but if your so unhappy with the condition of the car is it possible to return it ?
This is what I'm thinking, they told me during the handover it hadn't been in an accident/repaired, but either way I would expect this to be covered by warranty.

Hopefully it doesn't come to that as I've been after a R56 BRG JCW with a lot of spec/low miles for a while :evil:
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Re: Mini AUC - R56 JCW

Post by Sonic1506 » Tue Jul 17, 2018 11:02 am

RyanT wrote:
Tue Jul 17, 2018 11:00 am
I'm not expecting a new car, but paint flaking off the front bumper after 5 years isn't acceptable in my eyes.

There are other scratches on trim/speakers which I'm not expecting them to replace, as these were caused by the previous owner through misuse, whereas I see the steering wheel button mark as an fault as its been used as intended and prematurely worn through
Not being funny, it's not the dealers responsibility to resolve anything. You should have gone through every single detail and if you weren't happy then walked away or came to an agreement to fix before you took the car or money off. The dealer fixing your issues are goodwill and you're taking the p*ss in asking for more and more.

Looks like you just didn't do your homework.
Last edited by Sonic1506 on Tue Jul 17, 2018 11:10 am, edited 1 time in total.

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Re: Mini AUC - R56 JCW

Post by Octavius » Tue Jul 17, 2018 11:10 am

A bit heavy Sonic. You can find faults on a brand new car once you get it home. Non of us are perfect.
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Re: Mini AUC - R56 JCW

Post by Sonic1506 » Tue Jul 17, 2018 11:13 am

Octavius wrote:
Tue Jul 17, 2018 11:10 am
A bit heavy Sonic. You can find faults on a brand new car once you get it home. Non of us are perfect.
Harsh but true.

A brand new car is different. You don't expect there to be issues and if there is, you are well within your rights for the dealer to solve.

A used car, you should expect some cosmetic faults. Issues with keys are fine and that's up to the dealer to resolve, but getting the buttons replaced or bodywork sorted is pure goodwill especially AFTER the car has been collected. The dealer doesn't have to do that. The car in question, after all is 5 years old and 26k miles.

OP should have done his homework properly and noticed these from the start and said from the start and taken measures to get it resolved or walked away.

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